Service Level Agreement

Last updated January 3, 2019

These terms apply to organizations publishing knowledge bases on the Zippa platform.

During the term of the StructHub Business Usage Agreement, the Service will provide a reasonable Monthly Uptime Percentage of at least 99.9%. If StructHub does not meet this objective, and if the Customer is using the Service in accordance with the terms of their agreement, StructHub may offer a reasonable Financial Credit, as deteremined at StructHub's discretion, when requested by the Customer, but makes no guarantee to provide any such credit.

Definitions

The following definitions apply to the SLA:

  • "Service" refers to the Internet services offered by StructHub for the Customer, both for the Customer and their end users.
  • "Monthly Uptime Percentage" means total number of minutes in a month, minus the number of minutes of that the Service in unavailable, divided by the total number of minutes in a month.
  • "Financial Credit" refers to a monetary credit applied to the Customer's account, which is used towards the Customer's standard charges for the Service.